Setting up your Email
Setting Up an Email Client – Microsoft Outlook, other mail Clients
To set up an email client on your own computer, the basic info you’ll need is:
For Incoming Mail Server: mail.yourdomain.com.au
For Outgoing Mail Server: your ISPs outgoing mail server (usual if port 25 is blocked by your ISP for security. If not use: mail.yourdomain.com.au)
User Name: Your full email address e.g. email@example.com
Password: Password assigned to the mailbox
Only use the automated set-up if you don’t need to use your ISP’s outgoing server – check your ISP’s website to see if they block port 25 (the outgoing server port). If so you will need to set-up your email manually.
Go to the Support menu item above and click on the Control Panel Access link.
Login using your Control Panel username and password (supplied at account start-up)
Click on the Mail icon to get to the Mail Manager Menu
Click on Manage/Add/Remove accounts to see the accounts
On the right of each email account you’ll see an Outlook Config file link. Click this to download a file to automatically set-up your email account on your computer.
Setting up Outlook
In the Tools menu of Outlook, select Account settings…
Select POP3 then click Next…
At “Manually configure settings” tick the check box and click Next…
Select “Internet email” then click Next
Complete the boxes with your name and email address
Account type – select POP3
In the Incoming mail server text box, type: mail.yourdomain.com.au
In the Outgoing mail server text box, type: your ISP’s outgoing mailserver name
(A list of common outgoing mail servers appears at the bottom of this page)
In the User Name text box, type your full email address
Click the Remember password check box so that it has a tick
In the Password text box, type your mailbox password
Check that the Logon using Secure Password Authentication (SPA) check box is not ticked
Click More Settings…
Select Outgoing Server
Check that My Outgoing Server Requires Authentication is not ticked. Click OK.
Problem or error message when sending out emails
SMTP authentication:(only to be used when NOT using your ISP’s mail server)
To send e-mails out from our servers you must have SMTP authentication on. This is to prevent spammers from using your SMTP server to send e-mails out.
To enable this in Outlook do the following:
1. Click on Tools > Account settings
2. Select your account and click on Change…
3. At Logon Information click More Settings…
4. Select the Outgoing mail server tab
5. Select “My server (SMTP) requires authentication”
6. Enter your ISP Username and Password
7. Click Ok
After you have done this you should now be able to send e-mails out. If you still can’t send e-mails it may be because your ISP is blocking port 25. This means you should use your ISP’s SMTP server as your SMTP servers. Double check with your ISP to check if they are blocking port 25 to make sure. It is normally mentioned on their website.
This should be enough info to setup a mail client
If you have any further problems please click here and use the comments form.
Common Australian ISPs outgoing mail servers
We have provided a list of common SMTP servers for Australia’s top internet service providers. We recommend using your ISPs outgoing mail servers for sending email, this will ensure a successful connection as most ISPs block the standard mail port that our servers utilise.