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Setting up your Email


Setting Up an Email Client – Microsoft Outlook, other mail Clients

To set up an email client on your own computer, the basic info you’ll need is:
For Incoming Mail Server: mail.yourdomain.com.au
For Outgoing Mail Server: your ISPs outgoing mail server (usual if port 25 is blocked by your ISP for security. If not use: mail.yourdomain.com.au)

User Name: Your full email address e.g. you@yourdomain.com.au

Password: Password assigned to the mailbox
Automated Set-up


Only use the automated set-up if you don’t need to use your ISP’s outgoing server – check your ISP’s website to see if they block port 25 (the outgoing server port). If so you will need to set-up your email manually.

Go to the Support menu item above and click on the Control Panel Access link.

Login using your Control Panel username and password (supplied at account start-up)

Click on the Mail icon to get to the Mail Manager Menu

Click on Manage/Add/Remove accounts to see the accounts

On the right of each email account you’ll see an Outlook Config file link. Click this to download a file to automatically set-up your email account on your computer.


Setting up Outlook

In the Tools menu of Outlook, select Account settings…

Click New…

Select POP3 then click Next…

At “Manually configure settings” tick the check box and click Next…

Select “Internet email” then click Next


User Information

Complete the boxes with your name and email address


Server Information

Account type – select POP3

In the Incoming mail server text box, type: mail.yourdomain.com.au

In the Outgoing mail server text box, type: your ISP’s outgoing mailserver name
(A list of common outgoing mail servers appears at the bottom of this page)


Login Information

In the User Name text box, type your full email address

Click the Remember password check box so that it has a tick

In the Password text box, type your mailbox password

Check that the Logon using Secure Password Authentication (SPA) check box is not ticked

Click More Settings…

Select Outgoing Server

Check that My Outgoing Server Requires Authentication is not ticked. Click OK.

Click Next…
Click Finish

Problem or error message when sending out emails

SMTP authentication:(only to be used when NOT using your ISP’s mail server)

To send e-mails out from our servers you must have SMTP authentication on. This is to prevent spammers from using your SMTP server to send e-mails out.


To enable this in Outlook do the following:

1. Click on Tools > Account settings

2. Select your account and click on Change…

3. At Logon Information click More Settings…

4. Select the Outgoing mail server tab

5. Select “My server (SMTP) requires authentication”

6. Enter your ISP Username and Password

7. Click Ok

After you have done this you should now be able to send e-mails out. If you still can’t send e-mails it may be because your ISP is blocking port 25. This means you should use your ISP’s SMTP server as your SMTP servers. Double check with your ISP to check if they are blocking port 25 to make sure. It is normally mentioned on their website.

This should be enough info to setup a mail client

If you have any further problems please click here and use the comments form.


Common Australian ISPs outgoing mail servers

We have provided a list of common SMTP servers for Australia’s top internet service providers. We recommend using your ISPs outgoing mail servers for sending email, this will ensure a successful connection as most ISPs block the standard mail port that our servers utilise.




  AAPT mail.aapt.net.au
  iiNet mail.m.iinet.net.au
  Internode mail.internode.on.net
  iPrimus smtp.iprimus.com.au
  OptusNet mail.optusnet.com.au
  Telstra Bigpond    mail.bigpond.com
  TPG mail.tpg.com.au
  Vodaphone smtp.vodafone.com.au
  Westnet mail.westnet.com.au